PRIVACY POLICY

ASEUM INFOTECH ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including web development, app development, SEO, digital marketing, and product development such as CRM and ERP solutions.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal data from you:

a) Personal Identification Information

• Name
• Email address
• Phone number
• Company name
• Job title
• Any other details you provide when contacting us or using our services

b) Technical Data

• IP address
• Browser type and version
• Time zone settings
• Operating system and platform

c) Usage Data

• Information about how you use our website, products, and services

d) Marketing and Communications Data

• Preferences in receiving marketing communications from us
• Communication history with ASEUM INFOTECH

e) Facebook Data

When you connect your Facebook account to our services, we may collect:

• Facebook Page information and metadata
• Lead form submissions from your Facebook Pages
• Business Manager account information
• Page insights and engagement data
• Facebook user profile information (name, email, profile picture)

2. How We Use Your Information

We use the collected data in the following ways:

• To Provide Services: Including web development, app development, SEO, digital marketing, CRM, ERP, and other related services
• To Improve User Experience: Personalizing your experience and ensuring the best quality in our services
• To Communicate: Sending newsletters, updates, or other promotional content (if you have opted in)
• To Analyze Data: Monitoring usage patterns and trends to improve the effectiveness of our services
• To Comply with Legal Obligations: When required to do so by law

Facebook-Specific Uses:

• To retrieve and manage leads from your Facebook Pages
• To analyze Facebook Ads performance and optimize campaigns
• To provide lead management and CRM services
• To sync Facebook lead data with your CRM/database systems
• To generate reports on Facebook marketing performance
• To facilitate communication between you and your potential customers

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Third parties that assist us in providing services like CRM or ERP, ensuring strict confidentiality
• Legal Authorities: If we are legally obligated to disclose information

Facebook Data Sharing:

• Lead data may be transferred to your specified CRM or database systems
• We do not share Facebook data with unauthorized third parties
• All Facebook data handling complies with Meta's Platform Terms and Policies
• Data sharing is limited to the specific business purposes you have authorized

4. Data Security

We take the security of your personal data very seriously. We implement appropriate security measures such as encryption, firewalls, and secure servers to protect your data from unauthorized access, alteration, or disclosure.

5. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements.

Facebook Data Retention:

• Facebook lead data is retained according to your business needs and Meta's policies
• You can request deletion of Facebook data at any time
• We comply with Facebook's data deletion requirements and timelines
• Lead data may be retained for up to 7 years for business and legal compliance purposes

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectify: Request that we correct any inaccurate or incomplete data
• Erase: Request that we delete your data when it is no longer needed
• Object: Object to the processing of your data in certain circumstances
• Withdraw Consent: Withdraw your consent to the processing of your data at any time

Facebook Data Rights:

• You can disconnect your Facebook account from our services at any time
• You can modify Facebook permissions granted to our application

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of such third-party sites.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by updating the date at the top of the policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

ASEUM INFOTECH
Email: [email protected]

For Facebook-specific data inquiries, please use the subject line "Facebook Data Privacy Request" in your email.

11. Facebook Platform Compliance

Our use of Facebook data is subject to Facebook's Platform Terms and Data Policy. We are committed to:

• Using Facebook data only for authorized business purposes
• Implementing appropriate security measures for Facebook data
• Complying with Facebook's data retention and deletion policies
• Respecting user privacy rights regarding Facebook data
• Maintaining transparency about our use of Facebook platform features

Facebook Platform Permissions:

Our application requests the following Facebook permissions:

• public_profile: To identify connected users
• email: To communicate with users about their leads
• leads_retrieval: To access lead form submissions
• pages_show_list: To display your Facebook Pages
• ads_management: To manage your advertising campaigns
• business_management: To access Business Manager assets

User Control:

You maintain full control over your Facebook data and can:

• Revoke permissions at any time through Facebook settings
• Request data deletion through our support channels